Refunds and Returns Policy

Last updated: October 2026 | Pure Peptides UK

At Pure Peptides UK, we maintain rigorous quality control and HPLC batch testing to ensure your research compounds arrive in pristine condition. Please review our returns and refund guidelines below.

Non-Returnable Items: Due to the sensitive chemical and temperature-controlled nature of lyophilized research peptides and laboratory solvents, opened, reconstituted, or improperly stored vials cannot be accepted for return or exchange.

1. Order Cancellations

You have the right to cancel your order prior to dispatch for a full refund. Once an order has been packed and dispatched via Royal Mail or our courier network, it cannot be cancelled and must follow the standard returns procedure upon receipt.

2. Damaged or Defective Items

If your package arrives damaged, or if you receive an incorrect item, you must notify us within 48 hours of delivery at info@pure-peptidesuk.co.uk. Please include photographic evidence of the packaging and the affected vials so our quality assurance team can investigate and issue an immediate replacement or refund.

3. Returns Process

  • Contact our support team with your order reference number and reason for return.
  • If approved, items must be returned unopened, in their original tamper-evident seals, within 14 days of delivery.
  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

4. Refund Processing

Once your returned item is received and inspected at our UK facility, we will notify you via email. Approved refunds will be processed back to your original payment method within 5 to 7 working days.

5. Contact Support

For return authorization or queries, contact us 24/7 at info@pure-peptidesuk.co.uk.